Shipping Coverage
Kin Kwok Limited ships women’s shoes to the destinations that appear in the destination list presented during checkout on highheelszhck.com. An order addressed to a destination outside that list cannot be completed. Any payment collected for an order that cannot be shipped to the supplied destination is returned to the original payment method.
Order Processing
Processing begins after the payment authorization is confirmed. Orders placed on a weekend or a public holiday begin processing on the following business day. An order confirmation is sent to the email address supplied at checkout. Address corrections are accepted only before the order enters the packing stage. After packing, the destination address on the parcel cannot be changed. Requests to combine separate orders into a single parcel are declined.
Shipping Methods and Delivery Timelines
The available shipping methods appear at checkout. The applicable transit time depends on the destination, the selected shipping method, carrier capacity, customs processing, weather conditions, and local postal operations. Quoted transit times are estimates provided by the carrier and are not guaranteed arrival dates. Kin Kwok Limited does not commit to a fixed number of transit days for any destination. A customer who requires a delivery record selects a shipping method that provides tracking at checkout.
Tracking
When a shipping method provides tracking, the tracking number is transmitted to the customer email address after the carrier scans the parcel. Tracking events are recorded and controlled by the carrier. Kin Kwok Limited cannot create, modify, or remove tracking events. A customer who observes no tracking movement contacts the carrier for the first investigation and then contacts Kin Kwok Limited at [email protected] if the carrier does not resolve the matter.
Duties, Taxes, and Customs
Import duties, sales taxes, customs clearance charges, and any other fee imposed by the destination authority are paid by the buyer. A parcel held or returned by customs because a fee was not paid is treated as a refused delivery. A refused delivery is not eligible for a refund of the purchase price or the original shipping charge.
14-Day No-Reason Return Policy
A customer may return eligible women’s shoes within exactly 14 calendar days from the date of delivery without stating a reason. The return window opens on the delivery date recorded by the carrier and closes on the fourteenth calendar day after that date. A return request received after the window closes is declined. This 14-day no-reason policy applies exclusively to purchases completed on highheelszhck.com.
Condition Requirements for Returned Items
Returned items must be unused, unworn, unwashed, unaltered, and held in the original packaging with all original tags attached and intact. Shoes must be tried on indoors on a clean surface. An item showing outdoor wear, scuffing, staining, creasing, odor, or modification is rejected and returned to the buyer at the buyer’s expense. The buyer photographs the item before shipping the return to document the condition.
Return Shipping Costs
The buyer completely bears the return shipping costs. Kin Kwok Limited does not issue prepaid return labels and does not reimburse return postage, packaging material, insurance, or any customs charge applied to a returned parcel. A parcel returned with postage due is refused. The customer selects a carrier that provides tracking and retains the tracking number until the refund is completed.
Return Shipping Details
The recipient must be Kin Kwok Limited, the contact phone is +852 6233 5509, and the specific return address is 12/F, Causeway Bay Commercial Building, 3 Sugar Street, Causeway Bay. A parcel shipped to any other address cannot be processed.
Step-by-Step Return Process
Step 1: Send a return request to [email protected] within 14 calendar days of delivery and state the order number, the item, and the reason for the return.
Step 2: Wait for written return authorization from Kin Kwok Limited. The authorization message contains the return reference number.
Step 3: Place the item in the original packaging with all original tags attached.
Step 4: Write the return reference number on the outside of the parcel.
Step 5: Ship the parcel to the return address using a tracked service at the buyer’s expense.
Step 6: Send the carrier tracking number to [email protected].
Step 7: Wait for inspection at the return address. An accepted return proceeds to refund.
Refund Processing Times
Refund arrival time is at least 14 days from the date the returned item is received and accepted at the return address. Inspection, verification of item condition, and financial processing add to that period. Refunds are issued to the original payment method. A refund cannot be redirected to a different account, card, or destination.
PayPal Refunds
PayPal refunds take at least 14 days from the acceptance date of the return. Local laws in some regions require up to 30 days for PayPal refunds, and in those regions the longer period applies. A PayPal refund is complete when PayPal records the transaction as refunded.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. A claim submitted after 7 days from receipt is not accepted. The claim must include the order number and clear photographs of the item and the packaging. An approved claim receives a replacement item or a full refund, and Kin Kwok Limited covers the return shipping cost for a verified damaged or defective item.
Order Cancellation
A cancellation request is accepted before the order enters the packing stage. After packing, the order must follow the return process described above.
Contact Information
Questions about shipping, returns, or refunds are directed to [email protected] or +852 6233 5509. Written correspondence is sent to 12/F, Causeway Bay Commercial Building, 3 Sugar Street, Causeway Bay. The storefront is highheelszhck.com.